Prolife International works to ensure your orders are delivered safely, quickly, and transparently. See our shipping conditions below.
1. Regions Served
We deliver throughout the national territory. For international shipments, please contact our team before making a purchase.
2. Processing Time
After payment confirmation:
- Orders are processed within 2 business days
- Shipping takes place after picking and invoicing
3. Delivery Time
The delivery time varies according to:
- Customer location
- Shipping method chosen
- Responsible carrier
The estimated delivery time will be displayed at checkout.
4. Shipping Methods
We use:
- Correios (PAC and Sedex)
- Partner carriers
The choice is automatic or made by the customer at checkout (when available).
5. Shipping Costs
Shipping costs are calculated based on:
- Order weight and volume
- Delivery distance
- Selected shipping method
The cost will be displayed before order finalization.
6. Free Shipping (when applicable)
Prolife International may offer free shipping during promotions, with criteria such as:
- Minimum purchase amount
- Specific regions
Conditions will be announced on the website during the promotion.
7. Order Tracking
After shipping, you will receive a tracking code via email or WhatsApp to follow your delivery.
8. Delivery Attempts
Carriers make up to 3 delivery attempts. If unsuccessful:
- The order may return to the sender
- A new shipment may incur additional costs
9. Incorrect or Incomplete Address
It is the customer's responsibility to correctly fill in the delivery details. If the order is not delivered due to an address error, a new shipment will be made upon payment of new shipping costs.
10. Delivery Delays
Although we work with reliable partners, delays may occur due to external factors such as:
- Strikes
- Weather conditions
- Logistical issues
In such cases, Prolife International will monitor the process with the carrier.
11. Damaged Product in Transit
If the order arrives damaged:
- Do not accept the delivery or note the damage upon receipt
- Contact Prolife International immediately
We will analyze the case and provide an appropriate solution.
12. Contact
For questions regarding shipping and delivery:
Prolife International
A brand under the responsibility of UNIBELEZA INDÚSTRIA E COMÉRCIO DE COSMÉTICOS LTDA
CNPJ (Tax ID): 05.058.426/0001-10
WhatsApp: +55 31 99890-1349
E-mail: info@prolifeinternational.com.br
Address: Rua Dr. Álvaro Camargos, 2661 — Santa Mônica — Belo Horizonte/MG — CEP: 31.565-312 — Brazil
Website: https://www.prolifeinternational.com.br
