At Prolife International, we work to a high quality standard to ensure the satisfaction of our customers. Should it be necessary to make a return or request a refund, we follow the guidelines below, in accordance with the Consumer Defense Code.
1. Right of Withdrawal (Online Purchases)
You may request a return of the product within 7 (seven) calendar days of receipt, in accordance with art. 49 of the CDC.
Conditions:
- Product unused
- In original packaging
- With seal intact (where applicable)
- With invoice
Refund: 100% of the amount paid will be refunded, including shipping costs.
2. Defective or Damaged Product
If the product has a manufacturing defect or was damaged during shipping, the deadline to submit a request is up to 30 calendar days after receipt.
Procedure:
- Send photos or videos of the product
- Provide order number
- Describe the issue
Available solutions:
- Exchange for a new product
- Full refund
- Store credit for a new purchase
3. Product Discrepancy
If you received a product other than the one ordered:
- Deadline: up to 7 calendar days after receipt
- Solution: Free exchange or full refund
4. Return Conditions
For a return to be accepted:
- The product must be in perfect condition
- Without signs of misuse
- With all items originally shipped
Important: Personal care products (opened or used cosmetics) cannot be returned, except in case of defect.
5. Return Process
Request via our service channels:
- E-mail: info@prolifeinternational.com.br
- WhatsApp: +55 31 99890-1349
Our team will send shipping instructions. After receipt and analysis of the product, the process will be completed within 7 business days.
6. Refunds
Refunds will be processed according to the payment method:
- Credit card: statement reversal (per card issuer's timeframe)
- Pix / Boleto: deposit to the holder's account within 5 business days
7. Shipping Costs
- Defect / company error: shipping covered by Prolife International
- Withdrawal: return shipping covered by the customer
8. Promotional Products
Products purchased on sale follow the same policy, respecting legal deadlines.
9. Contact
Prolife International
Brand under the responsibility of UNIBELEZA INDÚSTRIA E COMÉRCIO DE COSMÉTICOS LTDA
CNPJ: 05.058.426/0001-10
WhatsApp: +55 31 99890-1349
E-mail: info@prolifeinternational.com.br
Address: Rua Dr. Álvaro Camargos, 2661 — Santa Mônica — Belo Horizonte/MG — ZIP Code: 31.565-312 — Brazil
Website: https://www.prolifeinternational.com.br
10. Final Considerations
Prolife International reserves the right to refuse returns that do not meet the criteria described in this policy.
